Shipping & Delivery
The short version: order by 2 PM PT on a business day and your order ships the same day, tracked, anywhere in the US — free over $150, with cold-chain packaging available for temperature-sensitive vials.
01Processing and dispatch
Orders placed before 2 PM Pacific on a business day are typically dispatched the same day; orders after the cutoff, or on weekends and holidays, dispatch the next business day. Every order ships with its lot's COA reference, and vials are packed to protect the seal and label.
02Rates and options
The free-shipping threshold applies to your order subtotal after any discount code. Rates are shown at checkout before you place the order.
03Cold-chain handling
Lyophilized peptides are stable for transit when sealed and kept reasonably cool, and every vial is nitrogen back-filled to protect it. For temperature-sensitive sequences — and for any order shipping through summer heat — we recommend the cold-pack option: an insulated container with gel packs. Declining cold-pack for a temperature-sensitive item is at your own risk, as described in our Terms of Service. Refrigerate vials promptly on arrival.
04Delivery and tracking
A tracking number is emailed when your order dispatches. Delivery estimates are the carrier's, not a guarantee — weather and carrier volume can add a day. If tracking shows no movement for more than 3 business days, contact us and we'll open a trace with the carrier.
05Address accuracy and failed delivery
Check your shipping address carefully at checkout — we ship to exactly what you enter. Orders returned to us as undeliverable can be reshipped once the address is corrected; a reshipment fee may apply. Packages marked delivered by the carrier to a correct address are considered delivered.
06Damaged or missing items
Inspect your order when it arrives. If anything is damaged, missing, or inconsistent with its COA, email us within 48 hours of delivery with your order number, the lot number on the vial, and a photo of the issue. Confirmed problems are replaced or refunded as described in the returns section of our Terms.
07Where we ship
We currently ship within the United States only, including PO boxes via USPS. We do not ship internationally and do not deliver to freight-forwarding services. Research institutions with special receiving requirements can note them at checkout.
08Questions
Anything unclear before you order: support@everpeptidelabs.com. Include your order number for anything in transit.